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Offerta pubblica cod.25916 - Operation manager - Trip Leaders Manager

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Informazioni sull'azienda

Our business goal is to be the world leader in international travel, adventure and discovery

Codice azienda


Nome azienda

Overseas Adventure Travel

Luogo di lavoro

Roma (RM)


Tour operator

Target clientela

Pensionati Americani

Descrizione dell'azienda

Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958.

L'azienda e il personale

Dynamic working environment, requiring ability to multitask, strong people skills, customer care oriented, ability to speak up and challenge the status quo

Profilo ricercato e condizioni


Operation manager
Trip Leaders Manager

Contratto offerto


Giornata lavorativa

Tempo pieno

Descrizione dell'offerta

Grand Circle Corporation, Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel.

As the largest US direct marketer of international travel, adventure and discovery for North Americans aged 50-plus, we have successful programs throughout Italy. We are looking for a Trip Leaders Manager to be based in our region to ensure we get on board, optimize and coach the very best staff to look after our passengers.

Trip Leaders Manager

• Managing our day-to-day program operations to achieve quality goals and deliver an excellent travel experience for our travelers
• Hiring/Training/Scheduling/Coaching/Managing Performance of a team of Trip Leaders to meet company’s guidelines to achieve excellence goals. These Trip Leaders are what makes the difference to the experience of our passengers and sets us apart from our competition.
• Creating a strong high performing Trip Leaders team that exemplifies the company’s culture and values and team spirit
• Ability to drive performance in a fast paced environment and work under pressure
• Effectively participating with travelers on site to support Trip Leaders and obtain live feedback from passengers
• Creating & maintaining strong relationships with our local business partners.
• Doing all the administration work necessary in relation to the program services operations for the program. This includes the careful checking of each “trip packet” (the budget that each program director is in charge of).
• Emergency support and driving resolutions of operations/customer issues
• Working alongside the team to reach goals and achieve excellence targets from our passenger surveys.
• Regular “Ride Along” participation: Involves joining a group on the ship or land portion of a tour to monitor & help our Trip Leaders be the best they can be for our passengers.

The selected candidate should possess:

• Proven and effective travel industry management experience (Minimum 5 years)
• Excellent interpersonal / communication and problem solving skills
• Fluency in English (both written and verbal)
• Able to prioritize key actions to achieve goals and is a self-starter with high accuracy
• Demonstrated success in making tough decisions and taking risks
• Ability to implement Global Corporate Company of performance driven strategy on product quality, operation initiatives and cost management
• Proficient in Excel, Word, Power point
• Minimum bachelor degree educational background
• Passion for the North American travelers
• Proven business relationship and negotiation skills

Why work with us:
• Competitive Salary
• Yearly incentive
• Laptop and mobile phone
• Full ownership and responsibility from day one
• Be an integral part of the company’s scaling and growth
• Work with a young and dynamic team from all different cultures and experience levels where you are constantly learning and growing
• We reward hard work and celebrate success


First step: Skype interview
Second step: Group interview 1 day - DTBC
If you are willing to be part of our Team send us your CV and cover letter in English in .pdf or .doc format.

We will not accept applications without attached CV.


Persone richieste






Data presunta inizio impiego


Retribuzione offerta


Scadenza offerta

17/05/2019 08:45:51



Requisiti richiesti ai candidati

Conoscenza lingue

Inglese, livello Ottimo, obbligatorio

Italiano, livello Ottimo, obbligatorio

Livello di esperienza minimo

3 - 4 anni

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Come l'azienda desidera essere contattata

  • E-mail:
  • Telefono: 0689167586
  • Cellulare: No
  • Fax: No
  • Posta: No
  • Candidatura tramite sito internet: No

Persona da contattare

Sara Trombetti